How will I receive my digital rewards?
BackerKit, our fulfillment partner, will distribute your digital rewards directly to the email address to you provided when you made your pledge. You will be able to retrieve your digital rewards through their survey link or backer portal. To ensure you get your rewards on time, it is suggested you create a Backerkit profile during or immediately after the campaign. Please reach out to BackerKit if you used a different email address as the system will not recognize your pledge.
Last updated: April 14, 2025 22:35
Are these rewards exclusive to Kickstarter backers?
While there are options in this campaign for retailers to opt into buying the MURDER PODCAST: The Cold Open in bulk, the majority of the rewards are available to this campaign only and are all limited to their initial print. Ignition Press does reserve the right to sell excess inventory through other outlets, including conventions and directly through other channels. If this occurs, the items offered through this campaign will not be sold at less than the original price for a standard purchase tier. The story will also be reprinted at a future date in a different format, but not as an individual comic book.
Last updated: April 14, 2025 22:35
How much will I be charged for shipping?
Shipping will be charged via BackerKit after the end of the campaign, after the survey period ends. You will be informed via BackerKit and Kickstarter about when this will occur. See the Shipping & Fulfillment section of our campaign page for additional details. These costs are estimates based on the information currently available and will be charged through BackerKit, after our fulfillment partners communicate the best shipping rates available to us at that time.
Last updated: April 14, 2025 22:35
Why am I being charged an additional amount for international customs?
Customs are the sovereign law of a country on imports or exports. Any duties, taxes, and customs clearance fees that may be levied on an Ignition Press shipment as a result will be the responsibility of the customer. Please note that Total Shipping costs reflect the total you will pay for shipping and handling for your reward(s). For international orders, please note that while Ignition Press will make every effort to ship packages DDP (Delivery Duty Paid) your country may have additional VAT fees or customs duties which Ignition Press does not collect in advance. You will be 100% responsible for any of those fees should they be applied, and Ignition Press will not refund any international orders that are refused due to VAT or customs fees beyond our control.
Last updated: April 14, 2025 22:35
How do I provide my shipping information?
When the campaign is successfully funded and draws to a close, Ignition Press will send a survey to all backers via BackerKit to collect all the necessary information for fulfillment, which will include requesting your shipping details. Those who have signed up with Apple IDs through Kickstarter will have to change their email address in BackerKit; otherwise, they will not receive further notifications. Please make sure to use English characters for your shipping address to ensure our shipping department and couriers can deliver your rewards.
Last updated: April 14, 2025 22:35
I have moved since the campaign was completed. How do I update my mailing address?
In your BackerKit Account, click ‘Settings’ at the top of the page, and then click ‘Update Address’ - this will update your shipping details for all of your unlocked surveys. To update your shipping information, click on your BackerKit survey confirmation link that was sent to your email. If you need this link to be resent, please go to the survey recovery page. If your address is open, you will be able to see and click ‘Edit Shipping Info’ to update your shipping details. To update the country or state, please contact support for assistance. Since project creators charge different shipping rates depending on the country/state, only our admin team can update this information. Pro-tip: Some customers are able to get their country and state to change by updating their Zip Code! If your address is locked, please contact BackerKit for assistance with your new shipping details for fastest resolution! To contact the BackerKit support team, in your survey click ‘Need help?’ on the top right corner, and then select ‘Contact Us’ from the left sidebar to reach out to our team for assistance.
Last updated: April 14, 2025 22:35
I forgot to fill out my survey, what do I do now?
Please contact us at [email protected]. We will need to know your name and backer number, as well as what campaign you pledged to. You can also visit the survey recovery page on BackerKit.
Last updated: April 14, 2025 22:35
When will I be charged for my rewards?
After the Kickstarter campaign ends, Kickstarter will charge you for your pledged amount. If there are any problems with your payment method, Kickstarter will reach out to you to have the issue corrected and your payment charged. Should you opt in to any add-ons or upgrades after the official Kickstarter campaign finishes, that will be added to the total amount and charged to you by BackerKit at the same time we collect your shipping fees. We will be sure to update the Kickstarter page for the campaign with an exact date once the pledges are concluded. How can I be sure I am being kept up to date on the campaign? Ignition Press is committed to providing updates regularly throughout the campaign and until the rewards are all fulfilled. And while we anticipate fulfilling this campaign within eight weeks of the campaign’s successful funding, you can expect regular progress updates until fulfillment has been completed. Every update will be available and remain available under the update tab on the campaign page where backers can access them. You will also receive emails of the updates to the email address provided once you have locked in your pledge. If you are not seeing emails but you do see updates on the campaign page, you will need to check your email settings in your Kickstarter account. It says my order is fulfilled, but I haven’t received my rewards. How do I fix this? Once fulfilment is completed, all customers have 60 days to resolve any issues regarding missing purchases. Please pay attention to shipping updates, including tracking functions, so you can be aware of when your rewards are expected to arrive. After 60 days, Ignition Press will not be able to guarantee the availability of the pledge rewards. To make sure that emails from the campaign don’t end up in your spam filter, add [email protected] and [email protected] to your address book.
Last updated: April 14, 2025 22:35
I pledged using my Apple ID and have not gotten my survey. Help!
Please email us at [email protected] and be sure to include your full name, backer #, and campaign title. Apple ID does not recognize Kickstarter. This is a known issue, and if at all possible, please use another email address. You can refer to Kickstarter’s support page for more help.
Last updated: April 14, 2025 22:35
The rewards have taken too long to arrive, what is your refund policy?
It is not possible for us to provide refunds after a campaign is finished, so if you do change your mind, you will have to do so before Kickstarter collects your pledge. Please also note that Kickstarter can neither collect payments nor process refunds for expired credit cards. Ignition Press is committed to providing regular updates and being as transparent as possible regarding the production process and fulfillment times, and we will make every effort to meet or exceed our fulfillment timeline. However, some circumstances are outside of our control, and if unforeseen problems do arise, we will do our best to inform all backers immediately with updated delivery information.
Last updated: April 14, 2025 22:35
What happens if I don’t fill out my survey or pay my shipping fees?
Ignition Press is committed to providing regular updates to backers, and this includes deadlines for submitting shipping info, purchasing add-ons, and paying for shipping. It is the responsibility of the customers to pay attention to these updates and requests. After the initial fulfillment window, customers who did not fill out their surveys or pay their fees will have three months to fix this. In that time, Ignition Press will attempt to reach any backers who still need to do so in order to deliver on their pledges. After those three months, Ignition Press can no longer guarantee the availability of specific awards.
Last updated: April 14, 2025 22:35
I am a comic book retailer; can I get these comics to sell in my store?
Easy! We love comic book retailers! The campaign includes a base level retailer tier, which includes five copies of the standard edition of MURDER PODCAST: The Cold Open at a wholesale discount. If you would like to order other items, please reach out to [email protected] to discuss how to order other items at wholesale for your store.
Last updated: April 14, 2025 22:35
This project is already funded! Does this mean the creative team will be paid more?
Like the rest of the Kickstarter community, Ignition Press cares deeply about creators and ensuring they are compensated fairly. Every member of the creative team has already been paid a highly competitive rate for their work. Additionally, the creators and other talent involved in this series receive royalties based on the sales of their work, including those made through this campaign. In other words, the creative talent will benefit directly from your support of this campaign.
Last updated: April 14, 2025 22:35
The tier I wanted is no longer available, what options do I have?
The limited tiers are strictly limited to the quantities listed on the campaign page, except for a small overrun to allow us to replace any damaged or mis-shipped copies. Since some customers may be ordering these limited items because of their potential collectible value, we will not increase the quantity produced if an item or tier sells out. However, keep an eye on the rewards you missed out on, as the campaign can evolve or a customer might change their mind and relinquish their reward, which would make it available again.
Last updated: April 14, 2025 22:35
Can my signed items be personalized?
In order to ensure timely and accurate fulfillment, we cannot accommodate special requests for personalized signatures.
Last updated: April 14, 2025 22:35
How do I know what stretch goals I am receiving?
Stretch goal rewards will be automatically added to your reserved order by BackerKit when the campaign ends. Afterwards, you can add onto your order if there are items you are missing, although we cannot guarantee that all stretch goal items will be available as add-ons.
Last updated: April 14, 2025 22:35
If I purchase add-ons through the survey process, am I still eligible to receive the stretch goals that were given to pledging customers as bonuses?
Stretch goals are rewarded based on participation from supporters of the campaign and are specifically timed to activate for those contributors, and thus no stretch goals will be rewarded for additional purchases after the end of the campaign. Qualifying customers will be able to see all additional rewards when they finalize their order in BackerKit.
Last updated: April 14, 2025 22:35
My reward arrived damaged; what can I do about it?
All backers have a 60-day window from the receipt of your order to report any product damages. Please take the time to look over all your times once they arrive, as the sooner you report a problem, it will likely be easier to fix. After 60 days, Ignition Press cannot guarantee the replacement of any damaged rewards. To report damages, reach out to [email protected], and please include your name, backer number, campaign titles, and photos of the affected products.
Last updated: April 14, 2025 22:35
How do I know if I’ve qualified for the Early Bird Bonus reward?
If you pledged to the campaign between 10am PST on April 15th, 2025 and 10am PST on April 17th, 2025, you have qualified for the Early Bird Bonus reward. After the campaign ends, it will be automatically added to eligible orders in BackerKit.
Last updated: April 14, 2025 22:35
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.